Returns & Exchanges
At Helinox, we stand by the quality of our premium outdoor-inspired fashion and equipment, offering a 30-day window for returns on all items in original condition. We want to ensure you are completely satisfied with your purchase and offer a streamlined process for both returns and exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items with original tags still attached into the original shipping box or a similar secure mailer.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing